Do Vehicle Buyers Want to Go All In Digitally?
The WardsAuto e-Dealer 100 represents a variety of dealers, from single points to multi-state groups. For instance, 42…
News April 21Latest in: Sales and Finance
Recalls and Marketing Bad News
One of the largest pain points with recalls is completion percentages. In many cases, it’s not by any…
News April 19Used Car Market Insights – Week of Apr. 19, 2016
This week’s Black Book Market Insights report looks at last week’s notable trends, which points out that Luxury…
News April 19
Live Video Walkthroughs: The Next Big Thing in Car Sales?
The growing importance of video as a way to engage customers is difficult to deny. According to a…
News April 15Black Book: 3 Segments See Price Increases In March
This week’s Black Book Market Insights report looks at where we are with cars and trucks during the…
News April 12Used Car Market Insights – Week of Apr. 12, 2016
This week’s Black Book Market Insights report looks at where we are with cars and trucks during the…
News April 12
Fixed Operations: Are You “All In?”
An Open Letter to Dealers and General Managers To dealers and general managers: how do you feel about…
News April 5
Modeling Service Profit Might Be What You Need – Time to Get Off It
What does it take to make a substantial profit in the service department? At the rate some new…
News April 5
What Does “Sales Manager” Mean to You?
Due to the importance of this topic, I would like to clarify that the initial outline of what…
News April 5
Train Your Way to Service Revenue and Growth
Technology is making cars more complex and therefore more prone to problems. But it's also making it easier…
News February 2
