How to Lead Well When Bad Things Happen
After the fallout from the G.M. ignition switch debacle—and most recently with VW’s emission issues—clients have contacted me…
News April 26Latest in: Sales and Finance
Mastering the Menu
The progression of the F&I menu — or “option disclosure,” as I like to call it — began…
News April 26
A New Direction
Principle Auto’s Mark Smith found success after abandoning some of his group’s tried-and-true sales strategies. Now he’s looking…
News April 26
How to Write the Best Online Used Car Ad
Selling a car is never easy, especially if you to do it online, where there are so many…
News April 26
VW & Dealers Still Face Uncertainty Despite Diesel Resolution Progress
As one industry observer put it, Volkswagen dealers might be working within a “fairly sketchy framework” on how…
News April 26
Online Sales Isn’t The Future Of Car Buying…
Depending on which article you read today you’ll either hear online sales is the absolute only way cars…
News April 26
Fixes for Takata Air Bags Can Take Months. What to Drive in the Meantime?
The Takata Corp. air bag recall has become so massive that vehicle owners might wait months for repairs,…
News April 26
Women in the Auto World: How ‘New Girl’ Proves the Industry Needs to Change
I love New Girl. It’s a television show that manages to hit on some big social issues, all…
News April 26Data That Shows Truck Prices Weakening
Vehicle pricing guide, Black Book, has new data that shows additional truck segments may be feeling additional pricing…
News April 26
Car Dealer Overtime Case: From Service Desk to High Court
WASHINGTON (April 18, 2016) — A shorthanded U.S. Supreme Court this week will take up the case of…
News April 21
