Top 15 Service Advisor Myths
Myths are dangerous things. They are invented from misinformation and the unknown. For example, only a few thousand years…
News May 26Latest in: Sales and Finance
Poll: Two-Thirds of US Would Struggle to Cover $1,000 Crisis
Two-thirds of Americans would have difficulty coming up with the money to cover a $1,000 emergency, according to…
News May 26
Making Fans of Recall Customers: Nothing Worth Having Comes Easy
The subject of recalls has provided plenty of fodder for some in the media. Certainly, vehicle recalls are…
News May 26
Used Car Market Insights – Week of May 24, 2016
This week’s Black Book Market Insights report shows relatively mild depreciation last week among the majority of car…
News May 24
Quick Reconditioning Spurs More Sales at Higher Profits
When I’m asked to analyze a dealership’s vehicle reconditioning department, it’s quickly apparent from my performance-report review who…
News May 24
Labor Department Publishes New Overtime Regulations
On Wednesday, the U.S. Department of Labor published its final rule updating overtime regulations under the Fair Labor…
News May 24
Turning NO Into YES; Tips on Running F&I Like a Boss!
Those who have been in the auto industry for any length of time know this to be true:…
News May 24
Plan Ahead "The Box" is Dead!
The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared…
News May 24
Open Leases Hit New High of $76.9B
Experian Automotive reported on Thursday that open leases originated during the first quarter grew by 27.55 percent to…
News May 24
Recall Impact on CPO Vehicle Marketing
With the millions of recalls in the pipeline nowadays, compliance expert Randy Henrick contends dealerships find themselves in…
News May 24
