Engender Car Buyer Confidence for Better Outcomes: How Confidence Influences Female Behavior and Auto Dealer Success
With technological literacy all but mastered, the time to tackle gender literacy is now. In her book Why…
News August 2Latest in: Sales and Finance
Winning Means Knowing What You’re Losing
1. Use Data That Tells a Complete Story The only way to know exactly where you stand in…
News August 2
Used Vehicle Depreciation Increases
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News August 2
BLACK BOOK USED VEHICLE RETENTION INDEX REMAINS UNCHANGED THROUGHOUT JULY
Index Has Risen or Remained Unchanged in Three of Last Four Months Showing Resilience in the Market LAWRENCEVILLE,…
News August 1
Witt’s Wise Words: Appointment vs Check-In Times
Bill Wittenmyer explains why dealers should change their language when dealing with service customers from appointments to check-in…
News July 31
Why Few Consumers Bring Vehicles into Dealerships for Recall Work
With more than 63 million vehicles with open recalls currently on US roads and highways, you would assume…
News July 27
AutoDisrupter with Josh Mitchell: Hot Dog or a Benz [VIDEO]
It doesn’t matter the price of what your are selling. Your customer deserves an experience.
News July 27
Depreciation Increased Last Week on SUVs
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News July 25
The State of Customer Loyalty
Colloquy just came out with its Annual Loyalty Census Report which informs retailers about top loyalty trends. The…
News July 25
The Ticking Time Bombs Sitting Beneath Every Dashboard
According to the Los Angeles Times, Honda recently released a statement detailing how a Takata airbag killed a…
News July 24
