Latest in: Sales and Finance

Witt’s Wise Words: Eat the Big Frog First

Bill Wittenmyer explains the concept of why dealerships should train their staff to “eat the big frog first”…

Speed Up the Service Process Through Technology

Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a…

BLACK BOOK USED VEHICLE RETENTION INDEX CLIMBS FOR SECOND-STRAIGHT MONTH ENTERING FINAL STRETCH OF 2017

LAWRENCEVILLE, GA (November 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…

Freebie Friday: Customer Experiences Drive Referrals

The biggest source of leads or lost business might be right under your nose. In this Freebie Friday…

How to Spot a Process Breakdown

Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer…

Only 5 ½ Cents-Per-Mile to Maintain a $50,000 Machine! Wow!

People who can afford to own a car can afford to maintain a car! This is a simple,…

That’llBee $128 Forda Tech Ta Lookatit – Ouchie

So just this week I’m conducting a customer service manager workshop for my good-sized Chevy client, and I…

Cracking the Car Code on Selling to the #1 Buyer: Women

Harness Reviews into Real-time Data to Make Your Store a Destination Dealer Today’s car buying market faces competitive…

Retail Warranty Reimbursement: Leveling the Playing Field

Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises

Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to…