Latest in: Sales and Finance

That’llBee $128 Forda Tech Ta Lookatit – Ouchie

So just this week I’m conducting a customer service manager workshop for my good-sized Chevy client, and I…

Cracking the Car Code on Selling to the #1 Buyer: Women

Harness Reviews into Real-time Data to Make Your Store a Destination Dealer Today’s car buying market faces competitive…

Retail Warranty Reimbursement: Leveling the Playing Field

Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises

Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to…

Four Tech Tools That Decrease Employee Turnover

Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to…

You Can’t Take a Train 500 Miles on 400 Miles of Track

Build Your Store’s Direction Towards a Success Destination Recently I took a road trip and visited with several…

Fallacy

Dr. Merlot and I met up during a layover in Charlotte in route to a family business operating…

Attempting a No-Huddle Offense? How’s that Working for You?

How many football teams can you name that have successfully executed a no-huddle offense throughout an entire game?…

Don’t be a “Management Jerk” and Steps for Handling Them!

A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who…

Service Absorption is a Dangerous Number

Service absorption is one of the most frequently cited Fixed Ops metrics at 20-group meetings. While asking the…