Brand Centric Growth
I once heard influential thinker Michael Porter say that strategy is as much about what you choose not…
News January 8Latest in: Sales and Finance
Amazon Is Coming: How Auto Dealerships Can Win
When the history of retail in the digital era is written, the calculus in defining winners and losers…
News January 5
Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?
While the struggle to decrease unrepaired recall vehicles on the road continues, new business models and technologies are…
News January 5
Freebie Friday: Shut Up and Listen More
In this week’s episode of Freebie Friday, Bill Wittenmyer explains why salespeople should stop talking so much and…
News January 5
Used Car Market Insights: Record Decline for Car Segment
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 2
Texting: The New Normal in Fixed Ops?
Most people check their mobile phones within five minutes of waking up. According to a study by Deloitte,…
News January 2
Defending Your Dealership: Tools to Prevent Cyberattack and Fraud
Cyberattacks have increased at an alarming rate. According to the FBI’s Internet Crime Complaint Center, victims of email…
News January 2
Hit it and Quit it – A True Love story of a Vendor and Dealer
The vendor/dealer relationship is a critical one. Sometimes it is a one sided relationship and ends up being…
News January 2
Do You Want E-Contracting or Not? Decide Already!
Much progress has been made in the journey towards paperless transactions. We can now sign tax returns online;…
News January 2
Bots Help the Grinch Steal Christmas
A trending technology is the use of bots in customer service. While bots can certainly help companies manage…
News December 29
