Warning! Your Customers Know More Than Your Salespeople. But Not for Long.
A customer walks into your dealership wanting to know all about the 2015 Acura TLX you have on…
News January 11Latest in: Sales and Finance
Shifting from Crisis To Opportunity
Imagine for a moment you are walking along a trail in the forest which has a swollen swiftly…
News January 11
The Art of Handling Mistakes
I recently filmed a DVD program for my online training platform on the topic of handling mistakes, and…
News January 11
Conflict: The Silent Killer Lurking Beneath the Surface
I was sitting with my wife the other night watching the movie Jaws on TV. My wife mentioned…
News January 10
Give Them Some Skin in the Game, Stop the Silos
There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car…
News January 10
Used Car Market Insights: Market Decline Continues in the New Year
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 9
It’s 2018. Now What?
If you work in a dealership, my bet is that you are either celebrating because you exceeded your…
News January 9
Witt’s Wise Words: Are Your Payplans Keeping Up?
In this edition of Witt’s Wise Words, Bill Wittenmyer shares why ensuring that your payplans are keeping up…
News January 8
Brand Centric Growth
I once heard influential thinker Michael Porter say that strategy is as much about what you choose not…
News January 8
Amazon Is Coming: How Auto Dealerships Can Win
When the history of retail in the digital era is written, the calculus in defining winners and losers…
News January 5
