Why Consumers Are Navigating Away from Traditional Customer Service
In a very interesting dynamic shift, consumers are increasingly changing how they want to interact with businesses for…
News January 30Latest in: Sales and Finance
Do You Care How You Receive Your Customer’s Money? You Should!
The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks,…
News January 29
Freebie Friday: Preparation Eliminates Pressure
Are you prepared? Bill Wittenmyer explains why being prepared will make you more successful.
News January 26
Patience: Why Squirrels Can’t Be in Charge of Business Decisions
I know if seems like an odd image. A squirrel running around searching for their next nut. Moving…
News January 26
How to Create a Memorable Customer Experience
As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel…
News January 24
Using an “Outside-In” Strategy for Customer Experience
Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article…
News January 24
Used Car Market Insights: Depreciation Ticks Up on Cars
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 23
Don’t Eat Tomato Soup with Chopsticks
As a dealership there are many ways you can identify if you’re losing customers. Through data, you can…
News January 23
Witt’s Wise Words: Dreaming Isn’t Doing
In this edition of Witt’s Wise Words, Bill Wittenmyer shares why ideas are great but execution is more…
News January 22
5 Challenges Dealers Face in Growing Service Profits
To grow profits in today’s automotive environment, many auto dealers are focusing on growing service department revenue. Achieving…
News January 22
