Are You Listening?
The stereotype of the car salesperson of yesteryear who didn’t let the customer get a word in edgewise…
News September 23Latest in: Marketing
Drive Profits with Improvements to Your Wholesaling Process
As a half-full glass kind of person, I believe there are opportunities for franchised dealerships to thrive in…
News September 23
How Technology has Transformed Customer Service
Technology has increased by leaps and bounds. It’s also greatly improved our lives. This impact spills over into…
News September 23
How to Boost Your Recall Completion Rate
Today one of five vehicles on the road are under recall. This year alone there have been 46…
News September 21
Can You Sell Cars on Facebook Marketplace?
Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing…
News September 20
3 Keys to Developing Employees on the Phone (Part 2)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff…
News September 20
Think Tank: Humanizing Your Marketing with Video
Your marketing is what’s meant to drive leads to your door, but that doesn’t mean every aspect of…
News September 19
Is the Pre-Qualification Game Losing You Sales?
The sheer volume of leads many dealerships receive can be overwhelming. And, not only do they have to…
News September 19
Three Merchandising Best Practices to Maximize Inventory Turn
In my last blog, I discussed how dealerships can lose significant profit by failing to merchandise vehicles efficiently.…
News September 18
Hard Facts: How to Collect Customer Feedback & Why You SHOULD!
While criticism is often hard to hear, when it comes to our businesses or our work– customer feedback…
News September 17
