Want a 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.
When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and…
News May 16Latest in: Leadership
The Great Race Against Time!
In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based…
News May 16
Can Amazon Reinvent the Traditional Store?
It’s a well-known fact that Amazon is on a mission to reinvent the traditional brick-and-mortar store model. Until…
News May 15
Luxury Segments Dropped and Pickups Values Increased
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 14
Email Subject Line Hack – Vertical Response
Frustrated by lack of success in your email marketing strategy? Between getting your provider to approve them…
News May 14
Witt’s Wise Words: Action Breeds Action
CDK Global VP of Sales Bill Wittenmyer shares how simply taking action can make you more successful…
News May 13
Freebie Friday: Dont Be A Stereotype
VP of Sales CDK Global Bill Wittenmyer explains why automotive industry professionals need to avoid being a…
News May 10
Meet the Employees of Generation Z
It’s 2019, which means there are now adults who have only lived in the 21st century. Today’s 18-…
News May 9
Are You Following Up?
Harvard Business Review reported that the number one complaint among customers is the absence of follow-up. As a…
News May 8
Is Your Customer Data Safe?
Consumer data privacy concerns are constantly in the news. Growing pressure on lawmakers to do something has resulted…
News May 8
