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Customer Service

Customer Experience 3.0: Redefining the Guest Journey in Dealerships

In today’s fast-evolving automotive industry, customer expectations have shifted dramatically. The days of transactional interactions are expected to…

News February 5
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Why You Must Scrutinize Vendors’ Cyber Security

Poor vetting of cyber security measures taken regarding the vendors you do business with is a dangerously weak…

News February 3
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2025 Auto Retail Outlook: Machine Learning Meets Inventory Intelligence

As we step into 2025, the automotive retail industry is ready to take its next step in modernizing…

News January 31
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Best Practices to Ensure Retailers Are Securing Digital Deal Jackets

In today’s digital age, the automotive industry has embraced many technological advancements to streamline operations and enhance customer…

News January 27
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NADA 2025: What Car Dealers Should Prioritize in New Orleans

The automotive industry is evolving faster than ever. From growing demand for electric vehicles (EVs) to the rise…

News January 22
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The Future of Inventory Acquisition: Why Dealerships Are Shifting to Direct Consumer Solutions

In today’s challenging automotive market, dealerships are facing mounting pressure to secure quality inventory. Traditional methods like trade-ins…

News January 14
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Unlocking the Future of Transportation with the B2B Marketplace for Software-Defined Vehicles

The transportation industry is evolving that is a technologically and innovation driven. Among the most interesting trends we…

News January 9
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How Digital Adoption of Automotive Workflows Was Shaped By A Market In Transition | 2024 Digital Dealer Year in Review

As we come to the end of 2024, digitaldealer.com asked for the experts who contributed their knowledge to…

News December 31
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Driving Sales and Efficiency: Predictions for Automotive Dealerships | 2024 Digital Dealer Year in Review

As we come to the end of 2024, digitaldealer.com asked for the experts who contributed their knowledge to…

News December 27
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5 Trends to Know in BDC For 2025 | 2024 Digital Dealer Year in Review

As we come to the end of 2024, digitaldealer.com asked for the experts who contributed their knowledge to…

News December 23