7 Steps to Guaranteed BDC Success
By Mark Gilbert, CEO, Automotive Training Network A dysfunctional BDC can be significantly more harmful than not having…
News July 22Latest in: Leadership
Creating Enthusiastic Customers
This week's #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what…
News July 22
Manage Employee Retention and Drive Gross Profit
By Fleming Ford, VP of People & Performance, ESI Trends With today’s tight labor market, there is an…
News July 22
Hard Facts: Facebook Video Hacks – 2019 ThruPlay Update
This week's #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what…
News July 19
Ignore the Grinders
This week's #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what…
News July 19
Want More Service Revenue? Make Technician Videos!
Would you like to hear a ridiculous, unbelievable ROI statement? Well, one luxury brand dealership integrated technician videos…
News July 19
Digital Retailing: Let’s Talk About F&I
Conversations about digital retailing in the automotive industry tend to center around two things: customer experience and an…
News July 18
Do You Know Your Customers’ Service Share of Visits? Here’s Why You Should
In the automotive industry, the ability to earn a greater share of a customer’s spend is the key…
News July 18
A Tidal Wave of Change May Be on Its Way to Dealerships
Federal law currently prohibits dealerships from selling any new vehicle with an open safety recall to consumers. And…
News July 17
The Best Leads are in Your CRM
New leads are important, and you always want to keep the pipeline full. Yet, it can cost as…
News July 17
