“Lincoln Dealers” the truest form of entrepreneurship
I have had the privilege in my automotive career since 1971 to see a lot of old brands…
News July 1Latest in: Leadership
Should you Own your Dealership Real Estate? What is the Opportunity Cost?
Dealers often assume that dealership real estate is a good investment. In this low interest rate environment, why…
News July 1At Least One Manufacturer is Demonstrating Honesty
I wrote in last month’s column that the expected limited availability of vehicles across all linemakes, and in…
News July 1Cancer is to be Cured, not Contemplated!
When teaching on the subject of building a high performance culture, I begin my class by sharing with…
News June 14No Appointment — No Retention — No Honey
So, I get a call from a good-sized import client I had restructured in service about ten years…
News June 6Technology – The Cure for Data Entry Woes
In the automotive industry and beyond, there is a plethora of different CRM choices. Visiting any of the…
News June 1‘So, you Think I’m Old School…’
Well, I’m certainly glad I am. It’s interesting to me hearing people talk about going green, new technologies,…
News June 1Re-allocating Ad Dollars to Maximize Opportunities with New Media
Last October at the Digital Dealer Conference & Exposition in Las Vegas keynote speaker Chip Perry, the CEO…
News June 1Dealership Prices are Too High…Perception or Reality?
Fact: Most customer-pay service work (maintenance and repair) is done by aftermarket service centers. Fact: Aftermarket service centers…
News June 1The Dud-Funk Act – My Predictions
Unlike the empty talking heads on ESPN and TMZ, we were good at nicknames in college. The empty…
News June 1
