Learn From a Red Flags Success Story
I was working in a dealership’s conference room recently when a sales manager brought three “greenpeas” in for…
News November 8Latest in: Leadership
Chad Baker, Partner and GSM, Marc Heitz Chevrolet
When Chad Baker and his business partners at Marc Heitz Chevrolet in Norman, OK erected their 81,000 sq.…
News October 31
Burnsville Toyota
Burnsville Toyota is the 2011 Top Winner of the Digital Dealer Website Excellence Awards – scoring higher than…
News October 31General Motors’ Putting the Brakes on EBE Facility Requirements
It appears that all the push back from dealers has paid off. At the time I write this…
News October 31Is your Team Playing Aggressive Defense?
It has been said many times that “offense wins games, but defense wins championships.” Following the football analogy…
News October 27I Have Flying Monkeys and I’m Not Afraid to Use Them
It appears that most dealers have mentally accepted the fact that they need to embrace the digital age.…
News October 26Play Ball! Customer Service is Much like Baseball
Sometimes it’s easier for people to understand something if you can relate it to a game or activity…
News October 24
Sales Are Up, But Net Profits Are Down: How Can That Be?
The average dealership parts and service department brought in more annual revenue than the previous year, and yet…
News October 21Inspect What you Expect (and Other Clichéd Lessons your Managers have Forgotten)
Last month I visited a dealer-client to conduct a full-day, deep-dive into their digital marketing and Internet sales…
News October 20Helping Used Vehicle Managers Efficiently Find the ‘Right’ Vehicles
It’s no mystery why many dealerships can’t effectively move the sales needle in their used vehicle departments. The…
News October 19
