Elusive Excellence
In my workshops I help attendees build a profile of a high performance culture. In one exercise I…
News May 1Latest in: Leadership
Carolyn Cross, Lone Star Chevy
Just out of high school, her dad took a young Carolyn Cross in hand to her first job,…
News May 1Warning: Stop ‘Flying Blind’ with No Clear Accountability
Implementing change to fix or improve any process requires you to have a plan of action and clear…
News April 26
Today’s Dealership Demand Outstrips Supply
How long will this imbalance last? Over 340 people attended my NADA workshop dedicated to the current buy/sell…
News April 24Credit Thaw a Breath of Spring Air to Consumers, Retailers and Lenders
Living in Southern California, I don’t get to experience the four seasons like people in many other parts…
News April 20Pre-owned Front End Gross
When we look at pre-owned department gross (front end only) we need to remember that F&I income is…
News April 19Allocation – Where Have all the Vehicles Gone?
Depending upon the side of the transaction you are on, the intense demand for vehicles by the consuming…
News April 17The Last Mile: Making your Online Acquisitions More Efficient
There’s a curious irony at work in our industry. That is, dealers know they need to give online…
News April 13A Dealership Colonoscopy
We must inspect to ensure healthy positive growth – step two Dr. Werner Heisenberg (1901 – 1976) was…
News April 10Better Losses for Better Premiums
Every dealer knows there is a relationship between the losses printed on your loss runs and the premiums…
News April 6
