The ISM Metamorphosis
There is a fundamental shift that occurs for many Internet sales managers. Though most were hired to manage…
News April 4Latest in: Leadership
The Compelling Power of Principles
In my books and workshops I enjoy sharing leadership principles. Right principles, consistently applied, bring results. The definition…
News April 3Evaluate and Fix your Broken Internet Process Now!
Having all of the technology in the world will not help you when it comes to the human…
News March 28Selling Pre-owned – Value or Price?
Seems like no matter how things change in our business, some basics still prevail. Dealerships today can utilize…
News March 25Where Have all the Good Used Cars Gone?
Well, this seems to be the topic of articles that you read with all the quasi new wave…
News March 25Three Reasons the Used Car may not be the Problem
I hear the following from dealers several times a week: “That car doesn’t work for us.” “Why?” I’ll…
News March 25Do as I Say, Not as I Do … Says Doolittle
Ever heard this, “Cause I said so,” an offshoot of the infamous “Do as I say” mantra? Of…
News March 23An Open Letter to Dealers and General Managers…
Dear Dealer & General Manager: All the economic indicators and the automotive industry analysts are optimistic about the…
News March 22Operational Effectiveness plus Social Effectiveness equals Explosive Growth
The arrival of a lead is the moment of truth. The speed and quality of your initial response…
News March 21Mercedes Benz Issues Dealer Improvement Addenda
On the heels of the major changes made to the Mercedes-Benz Dealer Agreements last month, Mercedes-Benz is now…
News March 20
