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Latest in: Leadership

The Five Seductions of Leadership

Seduction is defined as: enticing someone astray from right behavior; to lure or entice away from duties, principles…

News October 1

Gary Chaney, CEO, Chacon Autos

Gary Chaney and his dealership group, Chacon Autos, operate two Suzuki franchises and eight independent used vehicle stores…

News October 1

Bill Feinstein, President and Dealer Manager, Planet Honda

Like a topnotch batter in his prime, being bold, swinging for the fences and practicing with an eye…

News October 1

Tracking Performance Creates Performance

“How am I doin’ boss?” “Ok, you still got a job, ain’t ya?” (chuckle, chuckle). Reality is…frankly, meaningful…

News September 28

Used Car Warranties: What You Don’t Know Can Hurt You

I recently visited two different dealerships where I noticed that all of their used vehicles, other than cars…

News September 28

Can you Tell Who is Winning with a Broken Scoreboard?

How a Nissan dealership fixed its scoreboard and increased leads seven-fold! What does every scoreboard have in common?…

News September 27

Succession and Growth

“What are your goals?” is the common question I present to clients and prospects. “We want to grow,”…

News September 25

Understanding and Utilizing the Reverse TO

There may be many that are wondering what I mean when I say the reverse TO. We have…

News September 19

Redefining Customer Retention

How many times over the past 10 years have you heard the following words/phrases…. customer loyalty, owner loyalty,…

News September 18

Core Values Form the ‘Success Foundation’ – Step Five

J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s…

News September 18