Vehicle History, Inspections Key to Spotting Flood-damaged Vehicles
As everyone knows, the East Coast, particularly New York and New Jersey, were devastated by Superstorm Sandy in…
News December 20Latest in: Leadership
Buyers, Tis’ the Season to Splurge
As the year comes to a close, 2012’s buy/sell activity surprised me. I had expected a large number…
News December 18Lessons for Auto Dealers from Consumer Financial Protection Bureau and Department of Justice Recent Enforcement Activity
The new Consumer Financial Protection Bureau (CFPB) came out swinging this past summer with three punitive consent decree…
News December 14How Effective Online Listings Can Increase Dealership Foot Traffic
Shoppers are motivated to purchase the right car at the right dealership, so it is more important than…
News December 1210 Tips to Reduce Costs and Earn More in 2013
Most dealerships will spend somewhere north of $1.5MM this year on the supplies and services needed to support…
News December 10The Family Business Contradiction of Choices
I was recently struggling through a seminar on the subject of building high performance business teams. This is…
News December 10Cars will Break and We will Fix Them…Only Not as Often!
If your service department makes the majority of its revenue fixing broken cars, then get ready for massive…
News December 10Information Required by Insurers – What are They Looking For?
Preparing for an insurance bid process or even your renewal can be time consuming. It seems like every…
News December 7Three Ways to Reinvent the ‘Road to the Sale’ and Improve Gross Profits
When I came up in the car business, I was taught the 10-step “Road to the Sale.” As…
News December 7Duplicate Customers – Cleaning your Customer Database
One of my favorite terms is “bi-directional integration” or as I like to call it, “duplicate customer generation.”…
News December 6
