What’s the Secret to 100% Customer Retention?
Hint — Stop Looking to Your Website! Even with all the bright lights and pony rides focusing on…
News May 5Latest in: Leadership
Unpaid Incentives: What You Don’t Know Is Hurting You
Correct These “Easy to Make” Mistakes for Easy Money An unusual “phenomenon” seems to be rearing its ugly…
News May 2
The Cure for Succession Conflict: Hamburgers, Marshmallows, Collaboration
Succession planning is about making sure that you have a collaborative culture in two places — your family…
News May 2
Auto Marketing in the Age of the Millennials
As the millennial generation ages into higher-paying jobs, its buying power continues to increase. Understandably, the automotive industry…
News May 2
Two Ways To Find The “Sweet Spot” For Your Inventory Turn Rate
You might call it an annual rite—just as the tulips start to bloom I hear from dealers excited…
News May 2
Where Can You Find Sales Leadership? In the Mirror.
When it comes to being a sales manager in the automotive industry, there are three things we have…
News May 2
What to Know Before You Repo: Answer These Questions First
As counsel for franchised and independent dealers across the U.S., I regularly get calls from clients about a…
News May 2
Top Insurance Policy Mistakes That Cost You Big Time
Is the insurance policy sitting on your desk correct? Are the I’s dotted and T’s crossed? Did all…
News May 2
The Importance of Being Earnest: Why Honesty Pays Off for Auto Dealers
Do you remember Oscar Wilde’s famous play, The Importance of Being Earnest? Its main point is that living…
News May 2
Breaking the rules
Breaking the rules, from Search Auto Parts. If I could teach you how you and your people could…
News April 28
