Two Different Management Styles with Different Results
One of the most popular things I do in helping dealerships grow is through what I call the…
News June 21Latest in: Leadership
The End May Matter More than the Beginning
The business world – and the automotive industry – has started to see just how important customer experience…
News June 20
The Costco Effect and Customer Loyalty
Costco has certainly built a loyal following over the years, even though it literally charges consumers for the…
News June 19
Why Most Accountability Efforts Fall Short
Accountability—one of the most valuable, yet often misunderstood and misused, concepts in the car business. The goal of…
News June 12
Are Your Customers Worth $50?
In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…
News June 12
Profitability – Leadership’s Role in Delivering Results
Many dealership profits are being challenged by compressed margins, growing expenses, flat sales and greater competition. These challenges…
News June 12
Navigating the Dark Universe of Big Data
It started back in the Woodstock Era1 – small like the Big Bang. And like the Big Bang,…
News June 9
You CAN Argue with Success
In an episode of my podcast, The Game Changer Life, I talked about workplace “undertakers.” These team members…
News June 1
How to Avoid Sales End-of-the-Month Catch Up
If you're in dealership management you're probably familiar with the routine. No matter how great your intentions are…
News May 18
What is Brand Loyalty, Really?
The automotive industry is extremely competitive – not just locally, but also at the manufacturer level. Manufacturers spend…
News May 17
