The Best Service Experience: Back to Basics in a Digital World
A quarter of a century ago, before CSI and ROI were part of our mainstream vocabulary, before tablets…
News August 16Latest in: Leadership
Used Vehicle Depreciation Ticks Up
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News August 15
Witt’s Wise Words: BDC vs BFC
ELEAD1ONE partner Bill Wittenmyer explains the difference between a dealership having a Business Development Center versus a Business…
News August 14
#FreebieFridays – Being the Most Obvious Choice
In this Freebie Friday quick tip for Automotive Dealers, ELEAD1ONE Partner Bill Wittenmyer talks about how to get…
News August 11
Interaction is Key: 5 Inventory Web Display Best Practices
(Part 2 of a 4-piece blog series on vehicle merchandising) Continuing this vehicle merchandising best-practices series, I would…
News August 10
Does Your BDC Leverage Lead Data to Increase Sales?
In the early days of internet lead departments, BDC representatives held the ultimate leverage: knowledge. Dealership websites presented…
News August 9
Wake Up and Smell the Change! What You Can Learn from Retail-Industry Leaders
When it comes to adopting new technologies, the automotive industry is typically slower than other leading industries. This…
News August 8
What Homers and Strikeouts Can Teach Dealers About Success
Baseball season is in full swing (pun intended) and there’s an interesting controversy swirling around the league. Players…
News August 8
Negative Reviews: How to Prevent, Improve, Resolve or Remove
Your online reputation has a direct impact on your bottom line. What are you doing to manage it?…
News August 8
4 Essentials of Digital Transformation in Auto Retail
If you need convincing that digital transformation is real, just take a look at the evolution in the…
News August 8
