Rest in Peace: 2-Shift Service Departments
If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone wants…
News September 6Latest in: Leadership
The Importance of Streamlining Inventory Management to Reduce Costs
Reducing costs and maximizing efficiency are essential exercises for any business aiming to increase revenue and grow profitability.…
News September 6
Four Tech Tools That Decrease Employee Turnover
Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to…
News September 6
Dealer Magazine Interview: Brian Benstock, GM and VP of Paragon Honda, Paragon Acura
Brian Benstock is the General Manager and Vice President of Paragon Honda and Paragon Acura. Since 1982, he…
News September 1
Great Possibilities Occur When Your Team Members Become Engaged
My past few articles have focused, for the most part, upon the development, retention and the engagement of…
News September 1
Out-Think, Don’t Out-Spend Your Competition
In the new car business, it’s conventional wisdom that bigger is better. Dealers with the biggest ad budgets,…
News September 1
Increasing Leadership Effectiveness: It’s Simple (But Not Necessarily Easy)!
Think of the most effective leader you’ve known or read about? What characteristics made that person come to…
News September 1
Learning from Bad Examples
A benefit on one’s journey to growing as a leader is that there will never be a shortage…
News September 1
Black Book Insights on Impact from Hurricane Harvey
As the city of Houston and surrounding regions continue to cope with the devastation caused by Hurricane Harvey,…
News August 31
Traffic Attribution vs. Sales Attribution: What’s the Holy Grail of Marketing Measurement?
Part 1 of a 2-part blog discussing the value and pros and cons of Traffic vs. Sales Attribution…
News August 31
