Dealer Service Satisfaction Improves Despite Longer Waits: J.D. Power
While customer satisfaction with the dealer service experience has rebounded, there are still significant issues being faced when…
News March 18Latest in: Leadership
How Will Advanced Automotive Technology Showcased at CES 2024 Impact F&I Protection Products for Dealers
The Consumer Electronics Show (CES) 2024 proved once again that the biggest technology show of the year is…
News March 7
2024 Dealership Outlook: How to Handle Human Resources
In November, UAW leadership successfully ratified a new 4½-year contract with Detroit’s Big Three—Ford, GM and Stellantis—after six…
News February 27
“It Can Happen To You, It Can Happen To Me, It Can Happen To Everyone Eventually”
90125. No, it’s not a zip code. And, it’s not a television show. It was an album released…
News February 20
FTC’s New CARS Rule Imposes Added Requirements on Auto Dealers
Almost 18 months after it first proposed the rule, the FTC announced its Combating Auto Retail Scams Trade…
News February 7
Dealer Magazine: Stay Ready So You Don’t Have to Get Ready!
Most dealership service drives are a massive beehive of activity—a constant, never-ending churning of machines and humanity. It’s…
News February 2
They Changed My Pay Plan…Again
In the car business our turnover is out of control. There are many reasons but the one I…
News January 29
Understanding Customer Needs Through AI in Automotive Retailing: Building a Secure System of Intelligence | 2024 Digital Dealer Year in Review
As we come to the end of 2024, digitaldealer.com asked for the experts who contributed their knowledge to…
News January 2
How to Avoid Needing a Barf Bag At Your Dealership
Recently, I was traveling on Something-or-other Airlines, (as I often do), and noticed the barf bag in my…
News December 14
Three Key Areas to Focus on for Fixed Ops Success
A well-managed BDC can significantly impact sales, raise service profits, and increase retention, but achieving success in this…
News September 28
