How to Create a Memorable Customer Experience
As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel…
News January 24Latest in: Leadership
Using an “Outside-In” Strategy for Customer Experience
Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article…
News January 24
When NOT to be the Smartest Person in the Room
In the best-selling book of 1979, “The Hitchhiker’s Guide to the Galaxy” by science-fiction author Douglas Adams, one…
News January 24
Used Car Market Insights: Depreciation Ticks Up on Cars
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 23
Don’t Eat Tomato Soup with Chopsticks
As a dealership there are many ways you can identify if you’re losing customers. Through data, you can…
News January 23
Witt’s Wise Words: Dreaming Isn’t Doing
In this edition of Witt’s Wise Words, Bill Wittenmyer shares why ideas are great but execution is more…
News January 22
Freebie Friday: Inspect What You Expect
In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer says it’s time for you to inspect what you expect.…
News January 19
BLACK BOOK DATA SHOWS ALL VEHICLE SEGMENTS DEPRECIATING SLIGHTLY HEADING INTO 2018
LAWRENCEVILLE, Ga. (January 17, 2018) – According to Black Book® data, the average price of a used vehicle…
News January 17
Used Car Market Insights: Sub-Compact Crossovers Weak in Holding Value
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News January 16
Communication Makes Everything Easier
In our fast-paced society, some of the things done just a short time ago to impress and retain…
News January 16
