Are you Ignoring Your Most Valuable Point of Customer Contact?
These days, customer experience is a vital part of the car buying process. And, the first part of…
News June 22Latest in: Leadership
The Future of Marketing Could Be Voice
In the old days, if consumers wanted to buy a product or find specials, they turned to the…
News June 21
Want to Maintain Your Shining Reputation? Follow These Reminders to Prevent Selling A Lemon
As a professional, who sells new or pre-owned vehicles to customers every day, you have a lot of…
News June 20
The Relationship Between Outbound Calls and Texting
Chief Product Officer Michael Markette discusses the relationship between outbound calls and text messages in this video blog.
News June 20
Think Tank: You’re Using Instagram WRONG! | Instagram Tips for Businesses
Just because it’s not making a sales pitch or driving traffic to your site doesn’t mean it’s not…
News June 20
How to Maximize Your CPO Investment
Are the headaches associated with bringing vehicles up to certified pre-owned (CPO) program standards worth it? For dealers,…
News June 20
Highest Declines in 16 Weeks
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News June 19
It Was a Connected Vehicle, Now it’s a Cognitive Vehicle
The automotive industry first started connecting to customers when OnStar was introduced in 1996. Today we are…
News June 18
Training VS Coaching: Do Your Sales Managers REALLY Know the Difference?
The differences between training and coaching are vast and mostly misunderstood. Until this amazingly informative session was…
News June 18
Why AI Still Requires Humans
In this video blog, Ujj Nath shares why AI will never completely replace humans.
News June 17
