The CRM of Tomorrow, Today
When I started in the car business 18 years ago, my CRM was a sharpie marker, and a…
News August 10Latest in: Leadership
How to Spot Potential Leaders in Your Organization
How do you spot potential leaders in your organization? Is it the person that keeps asking for the…
News August 10
3 Common Used Vehicle Concerns and Their Cures
My recent conversations with dealers reveal three common concerns about their used vehicle performance. I thought I’d use…
News August 10
Bridge the Gap Between Where You Are and Where You Want to Be
Last week I had a call from a young man whom I have come to respect due to…
News August 10
Disciplined Innovation
“If you have always done it that way, it is probably wrong.” – Charles Kettering “Innovator,” “disruptor,” “game…
News August 10
Why Reviews from the Decision-Maker Matter
Reviews are everywhere. Car dealer reviews are no exception. How can your dealership leverage reviews to maximize their…
News August 10
What Does Chat Have to Do with 867-5309?
Jenny. Tommy Tutone said it in 1981 and many of you reading this know that number. It’s Jenny’s…
News August 10
The Importance of Treating People Right
Chip King explains the importance & benefit of treating people right on the telephone and how it can…
News August 10
Tailwinds & Strategies in Service (Part 2)
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it’s more important than ever to…
News August 10
How to Handle Inbound Sales Calls
As an industry, we have pretty much perfected the process of following up on Internet leads, but we…
News August 9
