Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in…
News June 26Latest in: Dealer News
Sales vs Service
Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find…
News June 26
Have You Put in Your 10,000 Hours?
I don’t know about you, but I read a lot of books. Recently, I was covering for Steve…
News June 26
Getting Something Done Well – Try It Sometime (if you can) – Part 3
This the final slice of my three-part review of “Why Strategy Execution Unravels,” an article printed in the…
News June 24
DMS Inventory – Maximizing Gross Profit
Jim Sinegal, the co-founder of Costco once said, “We want to turn our inventory faster than our people.”…
News June 24
There’s A Lot of Meat on the Bone: Automotive Opportunities Abound!
It is the best of times in the automotive service business. There is so much opportunity out there…
News June 24
Dealers’ “Above The Fold” Website Obsession Could Lose Digital Customers
Today, everyone needs everything faster. Faster food, faster service, faster route to work. Your customers are no exception.…
News June 24
How Much Are You Leaving on the Table?
How effective is my team? How well are we doing on expense management? Are we leaving anything on…
News June 24
Run a “Red Belt” Business
Within our new LearnToLead Elite Training Center adjacent to our Agoura Hills, California offices, I have a “Wall…
News June 24
Successors: Bring Value
Here’s a new concept, successors: bring value! The opportunities are endless – your dealership is a multifaceted, financially…
News June 24
