Hold On to What You’ve Got, Reach Out to Get More
Happy New Year! As we turn the page to 2017, I would like to suggest three New Year’s…
News February 1Latest in: Dealer News
How to Leverage Conversion Optimization to Create the Best Car Shopping Experience Online
Online shoppers: so close and yet so far. Your dealership’s future customers are out there browsing the internet…
News February 1
Interview with Mel Watson, General Manager of BMW of Spokane
Mel Watson brings a passion for cars and a strong community commitment to his position as General Manager…
News February 1
4 "Big Data" Principles All Marketing Champions Need To Know
Champion boxers like Muhammad Ali are not made overnight; training is fundamental to their success. Similarly, leading dealerships…
News February 1
Interview With Don Hall – Part II
As mentioned in the January issue, Don Hall and I spent numerous hours together attempting to take a…
News February 1
DMS and Gross Profit Metrics
Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS…
News February 1
Stop Banging Your Bruised Head & Start Pushing Accessories a Smarter Way
My annual trek to the November massive SEMA/AAPEX show, 50th anniversary at that, got me all excited when…
News February 1
DealerSocket Continues Customer Service Leadership with Simplified Support and Real-Time Technology Monitoring
DealerSocket, continuing its leadership in customer service, today announced a real-time, technology-driven customer service model to drive greater…
News January 31
DealerSocket Launches Precise Price™ Retailing Tool, Putting Customers at Center of Deal
DealerSocket, the automotive retail industry’s leading integrated technology platform, today announced the launch of its Precise Price™ digital…
News January 31
Should Your Goal Be Less Effort?
In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction.…
News January 31
