Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.
Used Car Market Insights – Week of May 15, 2017
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DealersLink Releases FastBook Pro 5.0 Booking Tool
DealersLink, an industry leader in automotive systems integration and networking technology, has announced the release of its new FastBook Pro 5.0 booking tool. FastBook Pro 5.0
5 Things That Make a Great Customer Experience
Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as Amazon. As a result, stores now have to prove to customers
This Overlooked Tool is Guaranteed to Improve Your Customers’ Experience
If you’re like most dealers when I say the term ‘collaboration tool,’ you may have no idea what I’m talking about. However, when I say the term ‘Instant Messaging’ you know what I’m talking about
6 Keys to the Car Dealership of the Future from NADA 2017
I recently had the opportunity to attend the National Automobile Dealers Association convention in New Orleans as a guest of CDK Global. This year marked the 100th anniversary of the event.
Auto Lease Credit Approvals Rate Drops Heading Late Spring
Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered only a 60.0% approval rate for April, a 20.0% decrease from March (75.0%).
Houston-Based Powersports Dealer Group Stays Ahead of the Curve in Digital Marketing
Team Mancuso PowerSports, a seven-location dealership group, comes from humble beginnings. It all started with a small gas station turned into a Harley-Davidson dealership,
Why are Consumers So Ambivalent about Bringing Recalled Vehicles into Your Dealership?
There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the consumer.
3 Quick Tips for Handling Declined Service
Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend,
Is Your Dealership Taking Advantage of AI?
Rapidly changing family dynamics have impacted the way Americans buy cars. As a result, car dealer’s success hinges largely on how one critical market segment—women car buyers—engages.