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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

How to Deal With Headache-Inducing Customers

How to Deal With Headache-Inducing Customers

How to deal with headache-inducing customers, according to Entrepreneur. All customers, even the angry ones, are relatively easy to deal with -- most of the time. As long as you show a genuine interest in helping them, the majority of people you do business with won’t...

How to Be the Worst Email Marketer in 10 Easy Steps

How to Be the Worst Email Marketer in 10 Easy Steps

How to be the worst email marketer in 10 easy steps, according to Marketing Profs. Trying to be the best email marketer possible is just too mainstream, if you ask me. Really, why not aim to be the worst one instead? Besides, from the looks of things, many other...

Is Your Shop AC 609 Compliant?

Is Your Shop AC 609 Compliant?

As the summer quickly approaches, your shop will see an increased amount of vehicles with Air Conditioning issues. Are you prepared? For the past ten years, the EPA has been enforcing guidelines for air conditioning technician and equipment certification. Now is the...

TrueCar: Survey Reveals Consumer Misperceptions About Dealer Profits

Consumers believe car dealers make about five times more profit on the sale of a new car than they actually do based on a survey commissioned by TrueCar, Inc. (NASDAQ: TRUE), the negotiation-free car buying and selling platform. The company today announced the results...

Manheim Technology Project Honored by PMI

Manheim Technology, a part of Manheim, the leading global provider of auto remarketing services, was selected as one of three finalists for a Project Management Institute (PMI) Atlanta Chapter Project of the Year Award for its strategic plan and implementation of a...

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