Sales & Variable OPS
Automotive Dealers Drive Health Care Costs Down with Private Exchange from KPA and Aetna
KPA, a leader in the automotive dealer market, has partnered with Benefits Exchange Alliance (BXA), a national health care insurance brokerage firm, to deliver cost-saving health care and voluntary benefits to dealers through the Dealer Private Exchange powered by...
Lighting up Your Environment and Safety
When thinking about safety at your facility, most often we consider safety procedures that we follow, and policies that are written to avoid tragedy or deal with them in the event of an incident. However, facility safety is a broad concept, including things as...
Castrol® expands the Castrol Protection Plus program, featuring a ‘forever’ engine warranty & 24-hour roadside assistance with every used vehicle sold from enrolled dealerships
Castrol Protection Plus (CPP) is only available to franchised new car dealerships that sell Castrol products. CPP is designed to provide a unique advantage for dealerships to differentiate their used vehicle inventory from local competition, by offering a ‘Forever’...
Dealers Advised to Review Finance Contract Arbitration Clause Language
David R. Missimer, general counsel for Automotive Compliance Consultants for dealership compliance issues, advised auto dealers today to take close look at the arbitration clause language used in their finance contracts. He urged dealers to heed this advice, given how...
The Secret to Selling Automotive Maintenance
The secret to selling automotive maintenance, according to Search Auto Parts. If you want to stabilize your car count and hold on to your customers through their purchase of new cars, you are going to have to be proficient at selling maintenance. I was listening to a...
Dealers as Hunter-Gatherers or Farmers – Where Do You Stand?
Here’s a question that’s had me thinking: Has the evolution of the automotive retail business reached a point where dealers need to stop hunting and start farming? The question came to mind during a conversation with Jamie Haruch, an industry analyst for...
FordDirect Certifies Interactive 360
Drive360®CRM from Interactive 360 is now a certified CRM system for Ford and Lincoln Dealers. Interactive 360 announces that they have completed the FordDirect certification process for their Drive360® CRM and have become an approved CRM vendor for Ford and Lincoln...
Your Service Advisors: Pushy, Passive, or Proactive?
If you’ve read any of my articles over the past five years, you already know how strongly I feel about the value of a well-trained, professional service advisor on the drive. Whether you call them advisors, consultants, customer service reps, or assistant service...
Time in a Bottle
Why are muscle cars or classic cars from the 50’s, 60’s, and very early 70’s so popular? What is the fantasy with these vehicles that enamors everyone that sees one or drives one? Being one of the few left that was a teenager in the late 50’s and 60’s, I understand...
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