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Conference & Expo: TBD, 2027
DealerPoint: April 5-7, 2027

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Sales & Variable OPS

Customer Experience Investments More Vital Than Ever

Customer Experience Investments More Vital Than Ever

The global commodity slump has hit Australia’s vital mining and oil sectors, and the Aussie dollar has also taken a beating in the last few months, falling more than 40 per cent since reaching a high of $1.10 against the US dollar in 2011 to around US$0.75. In the...

Recalls and Marketing Bad News

Recalls and Marketing Bad News

One of the largest pain points with recalls is completion percentages. In many cases, it’s not by any fault of the manufacturer or dealer that the recall repair compliance percentages are low.

Used Car Market Insights – Week of Apr. 19, 2016

This week’s Black Book Market Insights report looks at last week’s notable trends, which points out that Luxury Cars are seeing the highest depreciation currently of all car segments. Could this be a result of all the off-lease volume

Video Content is King on Social Media

There have been many digital marketing articles stating that video content is important. It definitely plays a strong role in humanizing a business – if customers can see the “face” of the company via a video,

Black Book: 3 Segments See Price Increases In March

This week’s Black Book Market Insights report looks at where we are with cars and trucks during the peak of the spring season. The most glaring trend is that both cars and trucks are not seeing the same

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