Sales & Variable OPS
Healthy Habits = Higher Profitability
For dealers, productivity is a key element in our quest for profitability. Dealers expend unlimited resources on vendors who guarantee increased productivity.
The Automotive Industry…as a High School
Have you ever viewed the industry as a high school? Think about it for a minute. I’ve had this theory for some time. My brain sees really odd trends. I don’t know why or how but that is how I visualize anything.
Change IS Coming: What’s Your Plan?
You could feel the winds of change from NADA all the way to the east coast,…and not just for the manufactures. Today’s automotive retailer has to deal with new technologies that are not only available
Get Ready, the Cheese is Moving Again!
The well-known book Who Moved My Cheese tells a story about change; how change is inevitable and how we all need to adapt and adjust our attitudes to change…or perish.
Why Do Your Marketing Results Disappoint?
When I talk to dealers that are disappointed with their email and direct mail marketing results, my biggest question is this:
Used Car Market Insights – Week of Apr. 26, 2016
This week’s Black Book Market Insights report offers the latest evidence of noticeable weakness in truck segments for 2016. See the below chart to identify which truck segments are feeling the greatest YOY
Public Relations: The New Home of Content & Social Media Marketing?
When most people think about what public relations agencies do, they picture media relations, industry exposure and…well…lots of press releases. The reality is that the public relations industry has
How to Lead Well When Bad Things Happen
After the fallout from the G.M. ignition switch debacle—and most recently with VW’s emission issues—clients have contacted me asking for suggestions on how to handle the adverse publicity,
Mastering the Menu
The progression of the F&I menu — or “option disclosure,” as I like to call it — began sometime in the mid-1990s as a way to get F&I professionals to present 100% of their products to 100% of
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