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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Sales & Variable OPS

Spring Time Auction Sales Performing Well

Spring Time Auction Sales Performing Well

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report shows...

There’s a War Going On: Is Your Digital Marketing in Danger?

There’s a War Going On: Is Your Digital Marketing in Danger?

In the digital marketing world, only a couple of things are important – deliverability and tracking. Deliverability is simple: if the customer cannot see your display ad, it’s useless. Tracking, perhaps not quite so simple, is a cookie placed on the online shopper’s...

Wowing the Customer: Actions Speak Louder than Words

Wowing the Customer: Actions Speak Louder than Words

Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily take a repeat customer and make them loyal, or even take a loyal customer and make them into a brand advocate....

Hard Facts: Twitter Content Crackdown

Hard Facts: Twitter Content Crackdown

Like most social media platforms, Twitter has announced new updates to how they prioritize and publish content. But what does that mean for us as marketers? No more leveraging content across multiple client Twitter accounts. But before you cancel all your Twitter...

Jumpstart Automotive Media Path to Purchase Insights

Jumpstart Automotive Media Path to Purchase Insights

Full-Size Pickups Jump Ahead and Saw Increase Interest from Luxury Shoppers; RAM 1500 Interest Up +172% San Francisco, CA—February 26, 2018 – Jumpstart Automotive Media, a leading media, insights, and marketing solutions company, today released its February shopper...

Variable Pay Plans: Motivators or Impediments?

Variable Pay Plans: Motivators or Impediments?

To manage and motivate their service advisors, most dealers use highly variable pay plans based on gross margin. I believe such plans are counterproductive because they change the service advisor focus away from customer retention and those behaviors required to...

Think Tank: Be A Leader People Follow

Think Tank: Be A Leader People Follow

You can't expect those on your team to give you 100% when you're not bringing that same dependability to the table. When you lead others, it's important to recognize that there are sacrifices you need to make in order for your business to prosper, as well as those who...

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