Sales & Variable OPS
The Tale of Two Advisors
A few years ago, while training in a dealership (which shall remain nameless), I had a service advisor who did not know me very well say to me “What can a middle-aged white...
147,348 Reasons Why Customer Experience & Dealership Loyalty Matter – The Power of a Point
Great customer experiences certainly enhance brand image and dealership loyalty, but does going that extra mile to deliver top-of-the-line customer service really translate into...
Space Auto Launches Game-Changing New CRM Software With AI Responses for Auto Dealerships
Announcement from Space Auto First-Ever Fully Integrated Dealership CRM Makes It Easier to Turn Car Shoppers into Buyers Space Auto, the new integrated software and marketing solution for car dealerships, announces the launch of the first-ever centralized CRM...
Konect.ai Integrates with Elead, Bringing Real-Time AI Conversations to CRM Seamlessly
Announcement from Konect.ai Konect.ai, the automotive artificial intelligence (AI) platform specially designed to increase customer engagement in the industry, announces its newest integration with Elead, one of the most popular CRMs for dealerships. Elead is...
From Chat to Checkout: Optimizing the Digital Retail Funnel
Auto dealers are investing in online digital retail tools, and with good reason. According to Cox Automotive’s 2022 Car Buyer Journey Study, 81 percent of car shoppers said that online activities improve...
Inovatec Appoints Veljko Velickovic as Head of Solution Delivery
Announcement from Inovatec Systems IT Executive Will Oversee Client Onboarding and Implementations Inovatec Systems, a provider of industry-leading, cloud-based software solutions for lenders, announced that it has appointed Veljko Velickovic as Inovatec’s new Head of...
Topmarq Vehicle Acquisition Platform Reveals New AI Powered Finder For Dealership Buyers
Announcement from Topmarq Inc Automotive technology platform Topmarq adds a new AI-powered search and notification service geared to help inventory managers find the right vehicles quickly. Topmarq Inc announced the initial launch of a novel AI-powered vehicle...
Cox Automotive Unlocks More ActivEngage Messaging Innovations
Announcement from Cox Automotive Cox Automotive announced that they have unlocked more ActivEngage messaging innovations across several Cox Automotive retailing brands and solutions including (Autotrader, Accelerate My Deal, Dealer.com and Kelley Blue Book). Cox...
Automotive Needs a New Playbook Amidst Brand Loyalty Decline
By Ilana Shabtay Following a few tumultuous years, the automotive industry is as strong as ever, accounting for 23 percent of all retail sales in 2023. Independent of its success, the industry is in the midst of a transformation driven by manufacturing and market...
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