Sales & Variable OPS
Polk: Only 35% of Hybrid Owners Buying Hybrids Again
SOUTHFIELD, Mich. -- While the selection of hybrid models in the U.S. has more than doubled since 2007, only 35 percent of hybrid vehicle owners choose to purchase a hybrid again when returning to market in 2011, according to recent analysis by Polk (See Table A). If...
Chrysler Group LLC Introduces Industry-first In-vehicle Wireless Charging
AUBURN HILLS, Mich. -- Charge On the Go Charges iPhone, Blackberry, MP3 Players and Droid-based devices New Mopar Feature First Available on All-new 2013 Dodge Dart Look mom, no wires. After being the first to eliminate heavy, bulky owner manuals from its vehicles,...
Great Transactions Plus Missed Opportunities Equals Low Profits!
Implementing a process and holding your service personnel accountable to follow the process is a common practice at most dealerships across North America. The challenge is to keep the process from being so “transaction” driven that you miss revenue opportunities along...
NCM® Associates Expands its Online Data Analysis Tools for Automotive Dealership Groups with Proprietary Heat Map
Overland Park, Kan. -- NCM Associates, a leading provider of automotive 20 group, retail operations consulting, training, and operations Benchmark® analysis services to franchised and independent auto dealers, today announced a new, complimentary service for its...
Spring 2012 Digital Dealer Website Excellence Award Winners Announced
DETROIT, MI -- Dealer Communications, the leading multi-media information source for franchised automotive dealers and managers, and Dataium, LLC, the largest aggregator of auto shopper behavior, have announced the winners of the Spring 2012 Digital Dealer Website...
Edmunds.com: Luxury Automakers Jostle for Spotlight at New York International Auto Show
SANTA MONICA, Calif.--The New York International Auto Show (NYIAS) might be the last event of the auto show season, but it will be offering many first looks at several all-new and revamped vehicles coming to dealer showrooms in the near future, reports Edmunds’...
Ford Recalls 140,000 Vehicles
According to the National Highway Traffic Safety Administration’s website, Ford Motor Company is recalling more than 140,000 vehicles to fix a problem with the windshield wiper switch. The recall includes the 2012 Ford Focus. Click here for more information on this...
Faulty Fuel System Prompts Jeep Recall
Chrysler Group LLC is recalling almost 2,000 2012 Jeep Compass and Patriot vehicles to fix a problem with the fuel system, the National Highway Traffic Safety Administration’s website. The website said in the event of an impact or rollover, the fuel could leak and...
Social Media Offers New Ways to Deliver Customer Service to Ford Owners
DEARBORN, Mich. – When Steven Yourstone wanted answers about the arrival of his 2011 Explorer, he contacted Ford. But he didn’t pick up the phone or work through any complicated message systems. He simply asked his question on the Ford Explorer Facebook page. He got...
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