Sales & Variable OPS
How Many of your Calls are Speed Bumps?
The phone is just as important as it has ever been. Customers still ring into your dealership looking for answers. Every sales and service call has the ability to generate significant profit for your store. However, you are generating many other calls than these...
Knowledge is Horsepower
Recently I was shown a Facebook conversation thread where a young woman was complaining to her male friend that her car was giving her problems. The friend confidently advised her that it was definitely her flux capacitor and that she should take the car to her dealer...
Customer Loyalty Equals Unit Sales, Dollar Volumes and Market Share
Talk to any marketer, and they’ll likely tell you about the importance of customer loyalty. The axiom states that it’s much less expensive to make a sale to a current customer than it is to win a new one. No question — building customer loyalty is important, and most...
10 Best Car Deals Of The Month From KBB.com Just In Time For Black Friday
IRVINE, Calif. -- Just in time for the biggest shopping day of the year, the best new-car deals currently available on fuel-efficient models were recently chosen by Kelley Blue Book www.kbb.com, the leading provider of new and used car information. For the latest 10...
comScore Forecasts 17% Growth to $43.4 Billion for 2012 U.S. Holiday E-Commerce Spending
First 18 Days of November Post Strong Online Spending with $10 Billion in Sales, up 16 Percent vs. Year Ago RESTON, VA – comScore (NASDAQ : SCOR), a leader in measuring the digital world, today reported holiday season retail e-commerce spending for the first 18 days...
CarMax Grand Opens First Store in Denver, Colorado
Company Celebrates with “Road Rally for Charity” Event RICHMOND, Va. - CarMax, Inc., the nation’s largest retailer of used cars, officially opened its first auto superstore in Denver, Colo. today, located at 2600 West 104th Avenue in Federal Heights. The store is more...
OEConnection Innovation Expedites Backorder Parts Fulfillment Within Automaker’s Dealer Network
Technology is Brainchild of OEConnection InnovationFest 2012 Richfield, OH – OEConnection LLC, a leading provider of online solutions for original equipment manufacturers (OEM) distribution networks, has announced the release of a time-saving Short Message Service...
Some Car Segments See Wholesale Price Changes Last Few Days
This past week, wholesale and used-car prices started to feel the effects of rising demand in the wake of Hurricane Sandy. Auction activity from as far as Texas had rising levels of sales attributed to replacement vehicle sales. Black Book recorded daily changes in...
Sandy Increases Number of Flood-Damaged Cars and Trucks Coming to Market
In the wake of 2012’s “super storm,” AiM Mobile Inspections helps consumers avoid flood-damaged vehicles LONG BEACH, Calif. – As ”Super Storm” Sandy recently showed, flooding and storm surges can wreak havoc in communities, damaging cars, homes, businesses and...
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