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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Sales & Variable OPS

Are Buyers Liars?

Are Buyers Liars?

As long as I have been in the car business, I’ve heard Salespeople and Managers jokingly use the cliché “Buyer’s are liars.” When I ask them when they believe buyers are liars, they all respond with the same answer, “When their lips are moving.” I am not sure which...

Pre-owned is Finally Getting it’s Own Identity in 2014

Well, we are going into another whole era. That is “the battle of pre-owned, more so than new”. The reason for the competition becoming greater in not only independent retailers but in rental car companies retailing vehicles, the internet retailing vehicles but also...

The Big 5 of your DMS – Report Writers

The Big 5 of your DMS – Report Writers

There was a time when price was the biggest decision factor in selecting a new DMS system. For many dealers, their choices were limited to the two big DMS providers because those two were the only ones that had full factory integration. Dealers have more choices now...

3 Ways Used Vehicle Best Practices Will Shape New Car Retailing

3 Ways Used Vehicle Best Practices Will Shape New Car Retailing

I’ve long believed that there is a key difference between new and used vehicle shoppers. The difference boils down to this: After they’ve narrowed their vehicle shopping list, new vehicle shoppers start hunting for the best deal. They understand the vehicle they want...

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