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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

5 Steps for Winter Season Charging Success

5 Steps for Winter Season Charging Success

5 steps for winter season charging success, according to Cloreinfo.com. We are entering the time of year where shops are reaching for their battery charger(s) with greater frequency. As the mercury dips, it is a good time to revisit the few simple steps needed to make...

Want to Grow Your Fixed Ops Department? Cook a Potato First!

Want to Grow Your Fixed Ops Department? Cook a Potato First!

From Search Auto Parts: Want to grow your fixed ops department? Cook a potato first! If you have been in business more than 10 years, you are well aware of how hard it can be to keep growing your customer base. Our most successful clients spend a great amount of time...

Making a Cold Case for Winter Wheels

Making a Cold Case for Winter Wheels

Making a cold case for winter wheels, from The Detroit News. The recent cold snap was a reminder that the perils of winter driving are just around the corner. Even without snow or ice, a severe drop in temperature can cause various problems with vehicles. Batteries...

What is Your Higher Purpose, Your Noble Mission? Part 2

What is Your Higher Purpose, Your Noble Mission? Part 2

Last month’s article generated such good feedback that I decided to devote another one to the same topic. The takeaway from my September article was that money doesn’t motivate everyone. Oh sure, money is important, but most people also want to know that what they’re...

Processes and the Strength of your Fixed Operations

Processes and the Strength of your Fixed Operations

As an overall view of Service, Parts, and Body Shops, many managers struggle with attaining the desired results as because they simply don’t have strong enough processes. Having been a Fixed Operations Director, I understand how this can happen. At the beginning, we...

What You Can Learn From Google Analytics Mobile Reports

What You Can Learn From Google Analytics Mobile Reports

What you can learn from Google Analytics mobile reports, according to Search Engine Watch. When the Internet was first used in households it was accessed through a cumbersome piece of technology, a desktop computer, and probably viewed on a CRT screen. These days we...

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