Sales & Variable OPS
A Matter of Trust: Building the Dealer-Customer Relationship
Trust isn’t just the subject of a Billy Joel song; it is the essence of any successful relationship, and the dealer-customer relationship is no exception. The bottom-line, close-at-all-cost attitude is a thing of the past. In the age of customer-centric marketing, the...
GM recalls 8.4M vehicles in 6 new campaigns
GM recalls 8.4M vehicles in 6 new campaigns, according to The Detroit News. General Motors Co.’s growing recall crisis ballooned Monday as the Detroit automaker called back 8.45 million more vehicles worldwide in six new recall campaigns — including 8.2 million cars...
When-ing and Then-ing: A Common Succession Planning Pitfall
I recently agreed to be the wingman for Dr. Merlot who was calling on a succession planning prospect, Victor. Doc described this gentleman as a 65-year-old, second-generation owner of 17 dealerships with a son and a daughter employed by the dealerships and another...
Who Should Pick the Car?
Logically, you might think it is almost crazy to ask, “Who should pick the car?” I am sure most salespeople or sales managers would quickly respond, “Why, the customer of course.” Yet, when we consider the process that has been promoted and taught in our business for...
Manheim and NIADA Salute Charitable Dealers
Manheim and the National Independent Automobile Dealers Association (NIADA) presented the fourth annual NIADA Manheim National Community Service Award to Members Auto Choice of Suwanee, Ga., on June 25, during the 68th NIADA Convention and Expo at Caesars Palace in...
TrueCar Launches TrueCar Labs Innovation Incubator
TrueCar, Inc. (NASDAQ: TRUE), the negotiation-free car buying and selling platform, today announced the creation of TrueCar Labs, an incubator focused on developing innovative solutions for the automotive ecosystem. TrueCar will utilize the incubator to deploy new...
Dealer-FX Releases Appointment Ledger 2.0
Dealer-FX has announced the launch of Version 2.0 for their Appointment Ledger solution. This versatile and advanced tool manages and tracks all service leads and appointments generated from multiple sources and departments (online scheduling tool, BDC, service drive,...
Interview with Bruce Baker & Chris Godwin – Owner & GM of Baker Nissan
Baker Nissan in Houston, TX, is running on all cylinders. Owned by Bruce Baker, a one-time oil man and college basketball player, the dealership recently celebrated a grand reopening moving into a brand new 86,000 sq. ft. building located on 12 acres in North Houston....
Vegas is Going to the Wolf, Jordan Belfort
The ‘Wolf of Wall Street’ presenting the Keynote Address at the 17th Digital Dealer Conference & Exposition Best-selling author and world-renowned motivational speaker, Jordan Belfort is set to deliver the keynote address at the 17th Digital Dealer Conference...
Join us for Digital Dealer Las Vegas 2021