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Insights
Variable Pay Plans: Motivators or Impediments?
To manage and motivate their service advisors, most dealers use highly variable pay plans based on gross margin. I believe such plans are counterproductive because they change the service advisor…
Dealer NewsThink Tank: Be A Leader People Follow
You can’t expect those on your team to give you 100% when you’re not bringing that same dependability to the table. When you lead others, it’s important to recognize that…
Dealer NewsOptimizing Your Dealership’s Website for the Customer
Pop-up specials, chat tools, auto-play videos, tons of useless slides, and more have turned our dealership websites into 1990s era MySpace pages of confusion. We’ve done this to ourselves, really.…
Dealer News


