Selling Cars in the Post-Control World
The battle is over. The customer now controls the car-buying process, and it is up to the dealer…
Event News April 10Latest in: News
Convert Used Car Buyers into Lifetime Service Customers
Less than 10% of used car buyers return to the dealership for customer-pay service work. But don’t take…
Dealer News April 10Where’s the Trust?
I had the pleasure of speaking at the AutoTeam America CFO Forum on Friday afternoon before the official…
Dealer News April 10Take Video Off the ‘To Do’ List
For many dealers the message is becoming clear that it’s time to get video off the “to do”…
Event News April 10Traits of a Strong Compliance Officer
I apologize up front if what I am about to write offends you. I am not a fan…
Dealer News April 1Driving Better Closing Results: Experts share their closing secrets
The close is the ultimate measurement of the effectiveness of a sales process. Retailers around the world go…
Event News April 1Tips for Making Quick Service Worth It
We do a lot of brain busting determining how to generate sufficient stall revenue, so that the entire…
Dealer News April 1Be Careful of Limited Warranties
Did you know that offering a warranty on a new or used vehicle, even one that is limited…
Dealer News April 1Make Money Managing Inventory Walmart’s Way
Last year, Mike Jackson, chairman and CEO of AutoNation, commented that our industry’s operating benchmarks have not changed…
Dealer News April 1
