Quit Changing the Pay Plan!
If you ask 10 service managers to define the perfect pay plan for service advisors, you will get…
Dealer News September 1Latest in: News
Structure and People: The Key to Executing a Great Process
If process is the foundation of superior Internet sales performance, then structure and people are what leverage that…
Dealer News September 1Every Month Should Be a Record
While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on…
Dealer News September 1Moving from the Physical to the Virtual Sales Space
In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s…
Event News September 1So, You Can’t Find Technicians?
I was making a 20 group presentation not long ago and someone said to me, “We need technicians…
Dealer News September 1Lessons Learned from the GM and Chrysler Arbitrations
Bass Sox Mercer (our law firm) handled arbitration filings for 74 GM and Chrysler dealers seeking reinstatement of…
Dealer News September 1Smart Advertising for the Political Season
Are you as amazed as I am that the year is almost over? The good news is you…
Dealer News September 1Dangers of Failing to Check Warranty Notes
Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car owner has decided…
Dealer News September 1New Year-end Federal Requirements
I admit that I watch too much sports. My time could probably be better spent with constructive activity,…
Sales and Finance September 1
