Leadershift is the Fuel for Success
If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…
Dealer News February 1Latest in: News
Out with the Old – In with the New
As we start a new year, many of us will perform a system “year-end” for the prior year.…
Dealer News February 1Consumers Hold the Key to Continued Certified Pre-owned Sales Growth
By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…
Dealer News February 1How Can you Impact Conversion?
Imagine a dealership that only tracks closing ratios against write-ups. That team may or may not be doing…
Dealer News February 1Word of Mouse
You have bad breath. It hurts you to hear that, I am sure, but someone had to tell…
Event News February 1All Roads Lead to Rome (Washington, DC)
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
Dealer News February 1Telephone Techniques to Improve Customer Retention
Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
Dealer News February 1Motivating Technicians to Sell Service!
There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
Dealer News February 1So, You Think you Have Problems?
It’s time to stop complaining and start planning for the new world I know you’re reading this in…
Dealer News February 1
