All Roads Lead to Rome (Washington, DC)
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
Dealer News February 1I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
Dealer News February 1Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
Dealer News February 1There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
Dealer News February 1It’s time to stop complaining and start planning for the new world I know you’re reading this in…
Dealer News February 1What dealers can expect through the arbitration process By the time you read this article, the deadline for…
Dealer News February 1The Federales mess up again When I first stated following this development, I was reminded of a bad…
Dealer News February 1To survive 2009, you probably cut costs by eliminating positions and reducing salaries and benefits, curtailing spending on…
Dealer News February 1Mediocrity is a common business topic. We speak of having mediocre departments, leaders, employees and standards. But where…
Dealer News February 1Dave Parrott, 52, Internet sales manager for Global Imports BMW-Mini in Atlanta, the top-selling BMW store in Georgia…
Dealer News February 1