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Latest in: News

Voicemail – the Forgotten Tool

In past articles I’ve shared my belief that the best way to immediately improve sales is simply getting…

Dealer News August 1

The Power of the Word

What is the impact of word choice on sales? In a word, dramatic. When a customer submits a…

Dealer News August 1

A Story of Lost Loyalty….and How to Regain It

  Polston_Fixed Operations August10   The following is a true story. I took delivery of my new vehicle…

Dealer News August 1

Would You Be a Fan of Your Dealership on Facebook?

While there has been much written about every business’s need to dive head first into social media –…

Dealer News August 1

The Battle for the Right Lead Mix

I remember my first Consumer Reports customer. He came into the dealership looking for a used car, carrying…

Event News August 1

Chris Fousek, E-commerce Director, Village Automotive Group

The Village Automotive Group in Massachusetts first jumped on the Internet wave in 1999. They were even posting…

Dealer News August 1

Charles Oglesby, Asbury Automotive Group

A 40-year veteran of the retail business, Charles Oglesby has worked in every area of the dealership climbing…

Dealer News August 1

Hyundai’s Equus Requirements Ignore Many State Franchise Laws

Hyundai is the latest import manufacturer to insist that dealers provide a number of specific items at dealerships…

Dealer News July 6

The True Measure of a Leader

Pulitzer Prize-winning author Alexander Solzhenitsyn spent eight years of his life in prison for making a few disparaging…

Dealer News July 1