2013 U.S. Customer Service Index (CSI) Study
Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships…
Dealer News March 18Latest in: News
Hot Recall: 2013 Dodge Challenger ICE an External Combustion Hazard
Chrysler Group has issued a recall for an issue in the wiring harness in V6 Dodge Challengers. Nearly…
Dealer News March 18
Customer Satisfaction, a Serviceman’s Bread & Butter
New from Bestmark News, Pep Boys is preparing a program to expand repair survey and customer satisfaction experience.…
Sales and Finance March 18
NHTSA Recall List: Ford, Subaru, Nissan Defects Include Lock Mechanism, Airbag Failures
The latest recall list from NHTSA includes models from Ford, Subaru, Nissan, Daimler, Starcraft, Jayco, and Terex. See…
Dealer News March 18
Electrical Power and Safety in the Repair Shop
According to Automotive Digest, electrical power hazards and risk management are critical to having a functional repair shop.…
Sales and Finance March 14
Class Action Waivers for Car-Buyers Still Under Review
From Automotive News, more on the class-action lawsuit waivers currently being disputed in the Supreme Court. Arbitration laws,…
Leadership March 14
Marketing the Best Way to Generate Leads in Pre-Owned
Sources at CBT News discuss the need for a bit of marketing skill in every salesman. Generating leads…
Dealer News March 14
Quick Response-Time a Must for Internet Leads
From CBT News, a study on Internet Lead Effectiveness shows that across the industry, salespeople who respond within…
Marketing March 14
Customer Engagement: the Salesman’s Top Trump Card
Advice from Eyes On Sales reminds new and used salesmen to engage customers socially. When reaching consumers, bridging…
Marketing March 14
