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Conference & Expo: TBD, 2027
DealerPoint: April 5-7, 2027

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Marketing & Advertising

Why IIPP is Important to You

You never know when a life altering event or fatality is going to strike. Unfortunately they do happen in the workplace and most often occur from unknown or unpredictable circumstances. The incidents frequently result from: Distracted driving mishaps Falls Harsh...

First Impressions and Other Customer Service Essentials

First Impressions and Other Customer Service Essentials

There are two kinds of customers who come in for automotive shop repairs. The first is no stranger to turning a wrench. She would do the job herself if she had a lift at home. In years past, plenty of customers fit that bill. As engines and the necessary tools have...

Selling in Our Own Comfort Zone

Selling in Our Own Comfort Zone

I am really enjoying being back on the 20 group speaking circuit. Some of these groups I spoke to 20 years ago and recently it has really opened my eyes to the basic philosophy of where we have come in our industry based on our own performance. The one thing I always...

Ways to Minimize a Seasonal Slump in Your Used Vehicle Department

Ways to Minimize a Seasonal Slump in Your Used Vehicle Department

As the fall season is firmly upon us, I see three potentially problematic trends for dealers in used vehicles. First, inventory levels are climbing. For many dealers, the increases are due to a rise in the number of off-lease and trade-in vehicles that flow from new...

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