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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Marketing & Advertising

The Black Hole That Is Your Marketing Data

The Black Hole That Is Your Marketing Data

Per Wikipedia, a black hole is a region of spacetime exhibiting such strong gravitational effects that nothing – not even light – can escape from inside it. For many dealers, trying to make sense of the data

Women-Drivers.com 2017 Report

Women-Drivers.com 2017 Report

Women are purchasing an estimated 7.8 million new vehicles and are crucial for auto dealer’s success. It takes more than having the ‘best price’ or a female spokesperson to market

Ask for the Sale, but Do It the Right Way

Ask for the Sale, but Do It the Right Way

A recent survey of automotive dealership service department customers revealed a startling observation: half the vehicle owners surveyed were never asked to buy additional needed

Servicing Should Be a Love & Info Fest

Servicing Should Be a Love & Info Fest

This is a typical conversation I had with my customers every day at my shop.  I made sure I earned this respect beginning with the first meeting.  How easy and quickly that job got purchased

Nobody Can Blame a Salesperson

Nobody Can Blame a Salesperson

In today’s automotive world, dealers are not interested in hearing about the problem or wanting to know how it was created. They are primarily interested in hearing a solution. I vividly remember

Two Perspectives On Sourcing Auction Vehicles

Two Perspectives On Sourcing Auction Vehicles

The first dealer wants the car because he’s sold a few of the same units recently, and did pretty well in terms of front-end gross. The three-year-old car has about 40,000 miles,

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