In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s held twice a year – once in the spring and once in the fall. I have noticed a definite transition from five years ago when the att

I was making a 20 group presentation not long ago and someone said to me, “We need technicians and we can’t find them.” Wow! That was music to my ears. We are really starting to turn the corner it appears. Hopefully, we all have learned one thi

The Jeff Wyler Automotive Family, one of the top 50 dealer groups, has been a mainstay in the Cincinnati area for several years. Straight talking Kevin Frye, a former naval pilot and the group’s e-commerce director, shares his perspective on today�

Paragon Honda and Acura in New York is a great family success story, says Vice President and Partner Brian Benstock. Paul Singer and his wife Edith acquired the Honda franchise back in 1970. At the time, Paul was an Oldsmobile dealer but fell in love

I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous — comedian Ron White — I think said that.  On the other hand, ignorance was fixable, or so I figured. I saw stupid as an inhe

A little over four years ago we looked at the up and coming factory-based inventory management programs that were just coming online. The overall objectives, as stated by the vendors, were to improve the quality of dealer inventories and increase fil

Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty of the “stink” declaration. Another 38% of you are only rated as “average” in customer service, 18% are rated as “above average” an

We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.” The article encouraged organizations to audit suppliers on a periodic basis to verify compliance with price, terms surcharge

The past several months we have seen some interesting policy quirks. Knowing this information may help you be certain that you have the right insurance coverage for your operation and are paying what you expect to pay. Aggregate auto inventory deduct