Spare Thoughts blog asked 7 Executives from the Dealership Service Industry how to turn your majority share of the service industry into a convincing win with your customer base. Top suggestions for improving the OEM service department’s appeal to customers include: service advisor pay-plan programs and incentives, making the service department more like the chains it competes against, DMS options, and following a speed- and customer-oriented model.
From the Execs: Keys to Beat the Independent Service Chains
From the Execs: Keys to Beat the Independent Service Chains
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Industry Press Releases
EpicVIN Adds 500,000+ Maintenance Records to Help Dealers Build Buyer Confidence
EpicVIN, vehicle history reporting industry leader, introduces a substantial platform enhancement through the integration of more than 500,000 authenticated maintenance records. These new records enhance EpicVIN reports and benefit dealerships by pro
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Dealer Ops & Leadership
The Power of Words: Enhancing Customer Communication in Car Dealerships
Communication is the currency of trust in any business, but especially in car dealerships, where the quality of interactions can directly influence a customer’s purchase decision. Customers expect honesty and clarity in both face-to-face engage
