After surviving what was quite possibly some of the worst economic conditions in automotive retailing in modern times, dealerships are regaining their footing with solid profitability and are now looking forward to the future. To begin looking at what the future may hold for dealers, it is always helpful to examine the past and the connections and events that have created today’s retail automotive environment. The AutoTeam America member firms started out with a basic question, “What do we wish we knew in 1999 …

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