Dealer OPS & Leadership
Toyota’s Captive Faces CFPB, DOJ Enforcement Action
Toyota’s Captive Faces CFPB, DOJ Enforcement Action, from F&I Magazine. Toyota Motor Credit Corp. revealed last week in a regulatory filing that it could face an enforcement action from the Consumer Financial Protection Bureau and the U.S. Department of Justice....
Germain Motor Company Redefining the Customer Experience Pays Off
Jessica Germain is redefining the “customer experience” at Germain Motor Company and it is paying off in a big way. Year-over-year sales are up, overall profits are up and the group is expanding its footprint with a growth strategy that includes acquiring new...
Interview with Scott Smith – Dealer Principal Automotive Associates of Atlanta
Top 5 Ways to Increase Your Fixed Ops
Top 5 Ways to Increase Your Fixed Ops, from DealerSocket. When “fixed” means unchanging, it’s time to unfix the fixed. Unfix your Fixed Ops business; then, increase your Fixed Ops business! Fixed Operations can be the backbone of your business. If it’s not, it’s an...
Dealerships Welcome Recall Work, Despite Downsides
Dealerships Welcome Recall Work, Despite Downsides, from Wards Auto. Based on recent events, automotive recalls seem likely to join death and taxes as one of life’s inevitabilities. Through July of this year, 43 million vehicles in the U.S. have been the subject of...
One-stop tool helps techs complete Toyota repairs
One-stop tool helps techs complete Toyota repairs, from Automotive News. Toyota Motor Sales U.S.A. has created collision-repair software that gives body shop technicians one-stop access to parts information, repair instructions and technical information. The...
Why You Should Give an Open Auction a Try
I recently made the decision that I needed to further my education, as well as try to find something that I could bring to you that would narrow the gap between dealers to wholesale to independents profitability. When we look at the number of vehicles wholesaled to...
5 Potentially Tough Conditions Dealers Will Face In 2015
I’ve been spending the past few days in budget and strategy sessions, planning for 2015. The work has brought me to a clear conclusion; Things aren’t going to get any easier for dealers next year and, in some cases, the challenging horizon may prove too much for those...
Warren Buffett: The Face of the Future Car Dealer?
The automotive retail industry has been abuzz in recent weeks after the announcement of Warren Buffett's acquisition of the Van Tuyl Group, and the creation of Berkshire Hathaway Automotive Group. This acquisition has the industry talking about private equity and...
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